Return & Exchange

At Flexendra, every product is handcrafted and made to order, which means all sales are final. However, we’re committed to your satisfaction and will gladly help if something goes wrong.

Returns & Refunds

• We do not accept returns for change of mind, size errors, or custom design choices.

• Refunds are only issued if the product arrives damaged, defective, or significantly different from what you approved.

• To request a refund, contact us within 48 hours of delivery with clear photos of the issue.

Exchanges

• Since all products are made to order, we do not offer exchanges unless there's a mistake on our part.

• If you believe your order is incorrect or damaged, reach out to us immediately so we can make it right.

How to Report a Problem

Email us at flexendra@gmail.com with:

• Order number

• Description of the issue

• Clear photos of the item and packaging

We’ll respond quickly and work with you to resolve the issue.